Walmart is one of my favorite stores ... well, sort of.
My husband I got married seven years ago. At that same time we also moved into our home in Plainfield. We were barely settled when less than a month later I found out I was pregnant, with TWINS! Did I freak out? Yes! But that is another story.
Right away, some serious planning went under way. How was I going to handle this exactly? Luckily for me, there was a located very close to my home, right on Route 59. I felt blessed. I knew that after our initial setup of the twins' room, furniture and equipment, I could maintain what I needed during the week at Walmart.
Back then, some of the regular workers referred to my boys as the "Walmart Twins," as we were there so often! It was great back then!
I must admit to you, however, that the checkout routine has become so troublesome in the last couple years that I feel myself starting to not enjoy "my Walmart" as much. And, yes, I've been cheating on them! Shhh! Please don't tell anyone!
I simply don't understand why they have so many checkout lanes, but consistently only have a couple open. And the lanes that are open are overloaded with customers all sharing the same frustrated facial expressions. I know this place is making money, so why the cruddy service?
I openly admit I am one of those people who will say something. No, I don't think I'm special ... hardly the case. But I do not have a problem in asking them to open a lane as there seems to be a need. Like right now! I am always nice and polite about the request.
In my humble opinion, the fastest way to run customers away is lack of customer service, lack of check-out lanes, dirty bathrooms and non-competitive pricing.
I don't work at Walmart, nor do I have any friends or family who work there. I am sure I am stepping on some toes by voicing my concerns as I realize they are a large employer and supplier to residents in this area.
Where else can you get your oil changed, grab a fresh rotisserie chicken, have an eye appointment, pick up your prescriptions, select flowers for your garden, get groceries and pick up your snapshots?
However, lately, I have been exploring other options. I am trying to shop for more organic food, which requires other stores. Yes, Walmart has some organic items, but just not enough. I am becoming fond of the places that open check out lanes. It's refreshing! And stores that value their customers enough to actually clean their bathrooms just in case one of my kids has to "go potty" is a major plus.
I love the concept of a huge "we've-got-it-all-under-one-roof" shopping experience. Unfortunately, without the simple things a customer assumes to experience, things can go down hill pretty fast.
I feel like that is what is happening to "my Walmart." I am starting to feel it's worth the extra couple dollars to get just a little bit better quality, service, cleanliness and reasonably available open lanes. In my heart of hearts, I hope Walmart improves. But if they don't, I now know I can live without them, like we all did before.
P.S. A huge shout-out to the Walmart greeters! They are always kind, courteous, helpful and nice.